• Home
  • About
  • Contact
  • Privacy
  • Terms
  • DCMA
  • Sitemap
  • Submit
Regional Posts
No Result
View All Result
  • News
    • Sports
    • Politics
  • Business
    • Crypto
    • Marketing
  • Lifestyle
    • Entertainment
    • Fashion
    • Food
  • Tech
    • Gaming
    • Gadgets
  • Science
  • Health
  • Travel
  • World
Regional Posts
  • News
    • Sports
    • Politics
  • Business
    • Crypto
    • Marketing
  • Lifestyle
    • Entertainment
    • Fashion
    • Food
  • Tech
    • Gaming
    • Gadgets
  • Science
  • Health
  • Travel
  • World
No Result
View All Result
Regional Posts
No Result
View All Result
Home Tech

Rogers restores service for ‘vast majority’ of customers after massive outage

by Editor
November 20, 2022
in Tech
0
Rogers restores service for ‘vast majority’ of customers after massive outage
551
SHARES
3.7k
VIEWS
Share on FacebookShare on Twitter

Canadian telecom giant Rogers Communications says it has restored connectivity to the “vast majority” of customers following a major outage that took down its internet, mobile, and home phone services on Friday. In an update posted to Twitter on Saturday morning, Rogers explained that some customers “may experience a delay in regaining full service” as it works to get everyone back online.

Tony Staffieri, the president and CEO of Rogers, wrote a message to customers Saturday afternoon, announcing that services “have been restored” and that its network and systems “are close to fully operational.” Staffieri attributes the outage to a “network system failure following a maintenance update” that caused an issue with the company’s routers.

READ ALSO

Boost Your Online Cycling & Running with the Vingo App

The 6 best video editor apps for Android [2022]

“We disconnected the specific equipment and redirected traffic, which allowed our network and services to come back online over time as we managed traffic volumes returning to normal levels,” Staffieri adds.

Following our previous updates, we have now restored services for the vast majority of our customers and our technical teams are working hard to ensure that the remaining customers are back online as quickly as possible. pic.twitter.com/IobL7Dze6i

— RogersHelps (@RogersHelps) July 9, 2022

This appears to confirm speculation from the experts at Cloudflare, a company that specializes in content delivery and DDoS mitigation. At the time of the outage, they believed that it may have been caused by an issue with the Border Gateway Protocol (BGP), a system that controls the flow of traffic on the internet. BGP also played a role in an outage that brought down Facebook’s services last year.

The outage began as early as Friday at 5AM ET, lingering throughout the entirety of the day and well into the evening. At the time of the outage, internet disruption tracker NetBlocks found that it brought down about a quarter of Canada’s connectivity.

According to CBC, Rogers has about 9 million mobile customers and provides cable and internet to nearly 3 million people. In addition to affecting customers of Rogers’ mobile subsidiaries, Fido and Chatr, it also unplugged a range of essential services throughout the country, interfering with 911 calls, debit card transactions, ATMs, and government agencies including Canada’s passport offices and Revenue Agency.

A chart shared by NetBlocks, which shows real-time internet traffic data in Canada, indicates that Rogers started to restore connectivity around 12AM ET Saturday morning. Internet traffic data from Cloudflare exhibits a similar pattern, with internet traffic beginning to pick up again at midnight and rising to nearly normal levels.

Interac, one of the banking networks affected by the outage, has stated that its services are once again available. The company powers a large number of debit cards, ATMs, and electronic fund transfers throughout Canada, a service Interac recently announced reached over one billion transactions. Interac says it plans on “adding a supplier” to strengthen its “existing network redundancy” to help prevent its services from going offline in case of another outage.

Data from Cloudflare shows internet traffic slowly returning to normal levels.

“Once again, we sincerely apologize for the disruption this has caused our customers and we will be proactively crediting all customers,” Rogers said. “You do not need to contact us for the credit as it will be automatically applied to your account.”

Update July 9th, 5:07PM ET: Updated to add information from Rogers CEO Tony Staffieri.

Source by www.theverge.com

Share220Tweet138
Previous Post

29 Tools You Need to Use

Next Post

How to Use an eSIM for USA Travel

Related Posts

Boost Your Online Cycling & Running with the Vingo App
Tech

Boost Your Online Cycling & Running with the Vingo App

January 4, 2023
The Best Video Editing For IOS And Android [2022]
Tech

The 6 best video editor apps for Android [2022]

January 10, 2023
5 Signs You Should Invest in Job Management Software for Your Trade Business
Tech

5 Signs You Should Invest in Job Management Software for Your Trade Business

December 1, 2022
Doogee’s V30 Set
Tech

Doogee’s V30 Set To Be The First Rugged Phone To Launch With An eSIM Feature

November 26, 2022
Doogee’s First Tablet T10 Will Refresh You With Ultimate Entertainment
Tech

Doogee’s First Tablet T10 Will Refresh You With Ultimate Entertainment

October 31, 2022
Google Chrome icon
Tech

Google execs knew ‘Incognito mode’ failed to protect privacy, suit claims

November 20, 2022

POPULAR NEWS

Capitol Police Release New Video of Officer Lila Morris Beating Already Unconscious Rosanne Boyland with Stick on Jan. 6 -- But Video Is Super Pixilated to Protect Morris

Capitol Police Release New Video of Officer Lila Morris Beating Already Unconscious Rosanne Boyland with Stick on Jan. 6 — But Video Is Super Pixilated to Protect Morris

November 19, 2022
Euphoria Season 2: Maddy and Cassie's New Year's Eve Outfits

Euphoria Season 2: Maddy and Cassie’s New Year’s Eve Outfits

November 19, 2022
See Photos of Type O Negative's Peter Steele Through the Years

See Photos of Type O Negative’s Peter Steele Through the Years

November 19, 2022
Helena Citron was a prisoner at Auschwitz, the notorious concentration camp in Poland, when she was romanced by Nazi officer Franz Wunsch.

Movie reveals affair between Auschwitz prisoner, Nazi captor

November 20, 2022
Last Night in Soho's Costume Designer On the Movie's Fashion

Last Night in Soho’s Costume Designer On the Movie’s Fashion

November 19, 2022

EDITOR'S PICK

6 World Cup Betting Tips

6 World Cup Betting Tips

November 20, 2022

Narai Hospitality to Launch Luxury Hotel Brand in Thailand

November 19, 2022
Terence Darrell Kelly (pictured) will be back in court via videolink on Monday, accused of arresting a public officer while in police custody

Cleo Smith’s alleged kidnapper Terrence Kelly to face Carnarvon court on assault charges

November 19, 2022
Putin speaking at podium

South Korea denies sending weapons to Ukraine after Putin remarks | Russia-Ukraine war News

November 20, 2022

About

REGIONAL POSTS Web Magazine is an online magazine covering international news, politics, technology, health, education, and much more.Read More.

Follow Us

Submit a News | Write For Us

Feel free to contact us for submission queries. via contact form or email us at : [email protected]

  • Home
  • About
  • Contact
  • Privacy
  • Terms
  • DCMA
  • Sitemap
  • Submit

© 2021 Regionalposts.com

No Result
View All Result
  • News
    • Sports
    • Politics
  • Business
    • Crypto
    • Marketing
  • Lifestyle
    • Entertainment
    • Fashion
    • Food
  • Tech
    • Gaming
    • Gadgets
  • Science
  • Health
  • Travel
  • World

© 2021 Regionalposts.com