(11 Apr 2022, 11:04 +07)
Swire Hotels has implemented Agilysys
solutions at all its properties in Hong Kong, with plans to extend
the technology across the company’s entire portfolio.
The suite from Agilysys includes
Agilysys Seat, an online seat reservation, wait-list and venue
management system that optimizes both revenue and guest
satisfaction; InfoGenesis POS using the IG 12UX client, a
leading hospitality market POS system; and IG OnDemand, a
guest-facing contactless F&B ordering solution
for guest delivery or pickup across venues.
Swire Hotels is a group of seven properties under
The House Collective and EAST brands, with locations in Hong Kong,
the Chinese Mainland and the United States.
Hotel employee walking down a spiral staircase. Picture: Swire Hotels
“In our search to provide guests with a smarter,
faster, and greener experience, we were consistently impressed
with the solutions from Agilysys,” said Dean Winter, Managing
Director for Swire Hotels. “IG OnDemand is a great fit for our
properties, enabling team members with the technology we need to
enhance our operational efficiency thereby elevating guest
experiences.”
With IG OnDemand, guests can place and pay for F&B
orders using their mobile devices rather than having to call a
service line. A simple scan of a QR code in the guestroom leads to
an user-friendly interface displaying pictures, descriptions and
prices of F&B choices. Guests can choose to have their orders
delivered to them, or can opt to pick them up. In addition to
enabling the contactless service experience guests increasingly
desire, replacing printed menus with QR codes in guestrooms
contributes to sustainability by reducing paper waste. Swire has
already reported a decrease in phone call volume since launch,
with around 60% of in-room dining orders now coming from
guests using IG OnDemand.
Agilysys Seat enables properties to maximize
revenue from seating options and venue space while enabling guests
to view and select seats and track their waitlist status at
various venues through an online experience. As the foundation for
these experiences, the IG 12UX client for the comprehensive
InfoGenesis POS system enables hoteliers to present point-of-sale
experiences to guests in a variety of ways by using equipment that
reflects guest preferences, whether through mobile devices or at
fixed-place terminals.
“We are proud to partner with Swire Hotels, a
hospitality group known for its extraordinary service excellence,”
said Andrew Cox, Managing Director APAC at Agilysys. “With
Agilysys Seat, IG OnDemand, and IG 12UX, Swire Hotels can enhance
the food and beverage experience for guests and staff alike, and
elevate the personalized service that they have come to enjoy. We
look forward to implementing our solutions throughout the Swire
Hotels portfolio, helping them increase revenue and meet growing
expectations for frictionless and contactless guest experiences.”
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