(21 Oct 2021)
Hilton is upgrading its digital key technology to allow more than one
guest to have access to their room’s digital key, effectively turning the
free Hilton Honors app on their smartphone into a room key.
Since its launch in 2015, Hilton’s Digital Key has
expanded rapidly and is now available at more than 80%
of Hilton’s portfolio, or close to 5,400 of Hilton’s more than
6,600 properties worldwide.
The technology has been used to open more than 135
million guestroom doors, and has reduced plastic waste by 125
tons, furthering Hilton’s Travel with Purpose commitment to cut
its environmental footprint in half by 2030.
In the coming months,
Digital Key Share will roll out globally to all hotels currently
offering Digital Key technology.
“Our guests across Asia Pacific are among the most
digitally connected and savvy. They value the convenience of
having all that they need in the palm of their hands, and we
continue to cater to these expectations with our industry-leading
digital innovations,” said Ben George, senior vice president and
commercial director, Asia Pacific, Hilton. “We look forward to
welcoming our valued guests and members when they are ready to
travel again.”
The primary guest can share their
active digital key with up to four additional people or devices
from the Hilton Honors app.
For the secondary guest to gain access
to the digital key, they must receive an invitation from the
primary guest, be logged into the Hilton Honors app and pass a
security check that happens instantly in the background.
Guests
who accept a share will have access to the room and property
throughout the duration of the stay and, for security purposes,
cannot further share the digital key.
“We’ve always had our guests at the heart of
everything we do, and we continue to listen, evolve and innovate
to give them more choice and control over their hotel stay,” said
Chris Silcock, executive vice president and chief commercial
officer, Hilton. “Our approach to technology always starts with
the guest experience, and as travel returns, we are pleased to
provide Hilton guests with enhancements to their stay that are
seamless, flexible and allow them to focus on what matters most –
creating new memories.”
See also:
Hotel Waste, Single-Use Plastic and Climate Change – Video
Interview with WWF.
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